We are not a Managed Service Provider! So why are we talking about why you should use one? There are some benefits to augmenting or outsourcing your Information Technology needs.

What is a Managed Service Provider  (MSP)?

An MSP is a company that acts as or enhances your Information Technology (IT) operations. Outsourcing some if not all of your IT management is becoming standard practice for organizations leveraging software solutions and those taking on technical transformation.

Some reasons to use an MSP are:

• Predictable budgeting
• Scalability
• 24/7 monitoring and support
• Proactive maintenance

But there are also some side-effects:

• Loss of control
• Hidden costs
• Quality of service variability
•  Communication and alignment challenges

Some companies have a great experience using an MSP for the Information Technology, other companies don’t. While MSPs offer numerous benefits, it’s important to carefully evaluate your MSP and manage the relationship. Clear expectations and consistent communications improve the service the MSP can provide and the service you receive. 

Are you getting what you need and what you are paying for?

• Compare costs and services
• Evaluate Service Level Agreements (SLAs)
• Assess Communication and Support
• Ensure there is transparency in billing

Start today, nominate an IT Advocate to be the communication funnel for your company. This champion should engage with your MSP on incidents, business goal matching and growth.